Cheeky Chocolate – Returns Policy
At Cheeky Chocolate, we want you to enjoy your purchase. We take great care to ensure our novelty wrappers and wrapped Galaxy® bars reach you in perfect condition.
1. Defective or Damaged Items
If your order arrives damaged or defective, please contact us within 14 days of delivery.
We will offer a full refund (including standard delivery costs) once we have received and inspected the returned item(s).
To arrange a return for a defective product:
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Email us at sales@cheekychocolate.co.uk with your order number, details of the defect, and, if possible, photos.
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We will provide instructions on how to return the product.
2. Non-Returnable Items
Due to the nature of our products (personalised or perishable items), we cannot accept returns for:
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Non-defective items.
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Items returned after 14 days of receipt.
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Items that have been opened or partially consumed.
3. Exchanges
We do not offer exchanges. If a product is defective, you may request a refund only.
4. Your Legal Rights
This policy is in addition to your statutory rights under UK law. You are entitled to a refund for goods that are faulty, not as described, or not fit for purpose.
Contact us:
Cheeky Chocolate
Email: sales@cheekychocolate.co.uk
Website: https://cheekychocolate.co.uk
